[Dirtbag59]

This first story really ticks me off. Basically it boils down to a deputy of one of the Republican appointed FCC chairs saying that if the Dems in power attempt to overrule state decisions that 'protect' incumbent ISP's from competing against municipal broadband the Republicans will then attempt to reverse any such decision when they get back in power under the guise of 'state rights.'
FCC Republican wants to let states block municipal broadband | Ars Technica

Matthew Berry, chief of staff to Republican Commissioner Ajit Pai, argued today that the FCC has no authority to invalidate state laws governing local broadband networks. In a speech in front of the National Conference of State Legislatures, Berry endorsed states' rights when it comes to either banning municipal broadband networks or preventing their growth. He also argued that the current commission, with its Democratic majority, should not do something that future Republican-led commissions might disagree with.

Comcast incompetence inspires more painful tales from customers | Ars Technica

The horror: Man talks to six Comcast CSRs in 90 minutes, problem still unfixed
Comcast has promised to reform its ways, but the instructions it gives its own employees will make meaningful changes difficult to achieve. Today, one reddit user who claims to work for Comcast explained the pressures customer service reps are under: "I can not help you to the best of my ability of a number of reasons. One: we are timed on our calls. Each call must be less than 11 minutes on average. So if your agent is doing bad on time for the day expect him to try and rush things a bit. Two: our calls are graded on first calls resolution. That means if you call back with in less than a week for ANYTHING, it counts against us. Third: We must make a portion of our calls into upsells, so expect to ALWAYS feel like someone wants to sell you something when you call into comcast."

“Working in a slave pit would almost be preferable than working here,” the reddit user continued. “It is hell. Every call is like waiting for a pot of boiling water to tip on you. I can not stand people yelling at me and I fight very hard not to resort to being childish and yelling back. I know your issue, believe me. Not all of us are morons. But if you think you have it bad a customer, try being the one who has to take the anger of everyone who hates your company.”