Quote:
|
Originally Posted by Southpaw
As far as your first point, obviously Bill Gates isn't personally responsible for Microsoft tech support, just as Snyder isn't directly responsible for all the Redskins merchandise and TV shows, I just used his name to make the statement more relatable. And I said that no one can force him to offer tech support, but he does it to make his customers happy. If you think him cutting off tech support and updates would have no effect on the Microsoft bottom line, you're crazy.
|
MS offers tech support cause it makes them more money, cusstomer satisfaction does mean much compared to profits. If you think they offer tech support for the love of their customers instead of because of its profitability, THAT'S crazy.