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Originally Posted by canthetuna
Actually the manufacturer gives us crumbs for surveys... at my dealership our ENTIRE bonus plan is tied directly to the surveys.
I had a customer one time that I went out of my way to get a car for and bring it in to my dealership (the only one in a 5 state region). I gave him a discounted price before I went and got the car and he signed a buyer's order. We don't want any suprises if we're taking the time to go get the car.
When he came in to pick it up he wanted further discounts... which I refused. We already had come to an agreement to which he had signed. It wouldn't be right for me to tell him I needed to charge him more money for the car, especially since he couldn't go anywhere else and get it because I had the only one... and it wasn't right for him to try that with me.
This prick filled out all POORS on my survey (after me giving him 2 free tanks of gas and paying to have his car re-detailed out of my own pocket)
That cost me 3000 dollars in bonuses 2 months after I sold him his car. If I ever see him in the street Im going to give him 3000 dollars worth of Dental Co-pays.
What I'm saying is... salespeople are people too. Some are snakes, but so are some shoppers, and dont just fuck with people for the sake of fucking with them.
Usually, if you're educated and just try to work out a fair deal a dealer will work with you.
side note:
Do not accept anything added on to a car automatically, though. Addendum stickers with "appearance packages" or "environmental packages" or anything like that is a scam.
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I said "Know the cost of the car and what you are willing to pay for it. This part is tough because you don't want to low-ball the sales person to the point where they think you're taking them for a ride" didn't I? When dealing with people it is always a good to be fair otherwise you'll just seem like an asshole.
p.s. I wasn't aware $3000 was crumbs. I have heard of people making 13K from surveys.