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Originally Posted by saden1
p.s. I wasn't aware $3000 was crumbs. I have heard of people making 13K from surveys.
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The 3k was not part of some manufacturer's incentive program for surveys... that was a typical part of my pay, from my dealership, that I was missing. Not extra money. Most professional salespeople count on bonuses as regular income to pay bills (at least the ones who are any good and work hard to hit them).
That wasn't like I just missed an "extra" 3000 dollars that month... I was 3k light. I made like 2500 dollars for working around 60-80 hours a week for a month. Bills did not get paid the month I had to take off a few days because I had a baby.
Sorry if I reacted harsh, but some customers just have it in their heads that salesmen are scumbags out to steal from them and no matter what you do you cannot please them and they can really kill your pocketbook with surveys.
If a salesman is a dick, take it to ém.. weed em out.. by all means.. but remember.. the salesman does NOT set the prices on the cars and they're the only ones to be affected by the surveys, so a survey should not be a bargaining chip for money off, because a sales manager doesn't care an iota about a survey score.