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EternalEnigma21 · 05-01-2009, 09:50 AM

Hey Matt,

I've upgraded blackberries 3x within the last 2 years. The first time the guy at Costco did it for me 6 months after I got a new phone in order to make a sale. He told me if I wanted to upgrade before I was eligible, to call ATT and just ask for the "retention department" aka "the save team" (I had the wrong phone number... just call customer svc and ask for the save team). Just tell them you really want an Iphone, but another carrier (be specific) is offering another phone for a ridiculous introductory price for new customers and it makes financial sense for you to pay the 200 dollar contract breaking price and get the other phone at this point. Ask them if they can help you make it make sense to stay with them.

And if there's one thing I've learned in negotiating, brutal honesty and a concerned tone will get you farther than demanding anything. Sound genuinely concerned but resolute. In other words, don't think of it as a negotiation, but problem solving in order to get to your goal.

05-01-2009, 09:50 AM	#12
EternalEnigma21 Assistant Regional Mod Join Date: Mar 2005 Location: Carbondale CO Age: 46 Posts: 2,958	Re: iPhone Hey Matt, I've upgraded blackberries 3x within the last 2 years. The first time the guy at Costco did it for me 6 months after I got a new phone in order to make a sale. He told me if I wanted to upgrade before I was eligible, to call ATT and just ask for the "retention department" aka "the save team" (I had the wrong phone number... just call customer svc and ask for the save team). Just tell them you really want an Iphone, but another carrier (be specific) is offering another phone for a ridiculous introductory price for new customers and it makes financial sense for you to pay the 200 dollar contract breaking price and get the other phone at this point. Ask them if they can help you make it make sense to stay with them. And if there's one thing I've learned in negotiating, brutal honesty and a concerned tone will get you farther than demanding anything. Sound genuinely concerned but resolute. In other words, don't think of it as a negotiation, but problem solving in order to get to your goal. __________________ I am the brute squad. Last edited by EternalEnigma21; 05-01-2009 at 10:02 AM.