Quote:
Originally Posted by GMScud
So my fiancee was supposed to fly out of Reagan at 10am this morning to spend Xmas with her family in Florida. Well, Reagan didn't open until noon and her flight was canceled. So she called US Airways... on hold for over 3 hours and no answer. Now they aren't even taking calls "due to high call volume." And if you try to reschedule on-line it's charging us full price for a next-day flight which is obviously ridiculous. What a shit show.
So we booked a flight on Southwest out of BWI for her, but it doesn't leave until Tuesday. Ugh.
F.....Holiday Travel.
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That is awful service. My kids had a flight in yesterday on Southwest. Friday night they offered free changes for anyone with a flight into BWI yesterday, or today until 1pm. I called and cancelled and rescheduled for a flight today, 10 minutes on hold (not unreasonable in my opinion) and got an email confirmation before I had hung up the phone.
One possible glitch was there early bird check in, since it had posted already I had to re-buy it for todays flight ($30 for 3 kids), but I submitted a refund request to customer service yesterday, and got a live person call back today to clarify the question. I will see what happens there, but overall that was a very painless process.