I am getting my info from a 12 year old, so hard to pin down some facts. It doesn't stop at the same point each time. It has gotten as far as the identity selection screen a couple of times, but then restarts. I didn't ask about the blue screen of death, I will tonight.
It's an XP box. Justin said that the screen went fuzzy when he escaped out of the game and then windows restarted.
The cd was not in the drive. All the cables are connected, and no function keys are stuck
I doubt they have the windows repair disk

or any boot disk at all.
Thanks again.