Quote:
Originally Posted by mredskins
That is pretty true for most stores. No one will give you a refund for a open new game.
My problem with their returns is the line is always a mile and they have like one person working the return register.
Maybe someone in retail can explain to me how returns work...does it hurt the store or the vendor? Target and Wal Mart don't seem to give a crap if you return something as long as it is in their grace period. Other stores like best buy pitch a fit about returns or make it very diffcult.
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That is true. With Target and Wal-Mart I get a quick question of what was wrong with the product and theres usually two or three people working return.
With Best Buy it depends on the store. First TV (46' RCA) I returned at the store I bought it at which point they made me go through Geek Squad to make sure it worked then sent me to one person who was working returns at the time with a line of 3 or 4 people.
When the TV I returned it for ended up having a slight defect (40' LCD with semi-bright white lights in the top two corners) I ended up going to another store in Buckhead (which is like the Manhattan of Atlanta) mainly because they were the only one around that had the model I was looking for (42' Plasma). When I got there there was no line and 3 people working returns. The exchange there was quick and painless.
Long story short I've been more then pleased with the plasma ever since getting back in late December but in regards to returning and exchanging items at Best Buy, well I guess the moral of the story is it depends but for me is was never to difficult.
I guess I should also add that this was all done in a 4 day period so it wasn't like I had the TV's for a month or two before I decided to exchange them.