Quote:
Originally Posted by CRedskinsRule
That is awful service. My kids had a flight in yesterday on Southwest. Friday night they offered free changes for anyone with a flight into BWI yesterday, or today until 1pm. I called and cancelled and rescheduled for a flight today, 10 minutes on hold (not unreasonable in my opinion) and got an email confirmation before I had hung up the phone.
One possible glitch was there early bird check in, since it had posted already I had to re-buy it for todays flight ($30 for 3 kids), but I submitted a refund request to customer service yesterday, and got a live person call back today to clarify the question. I will see what happens there, but overall that was a very painless process.
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southwest is really rocking ish right now.. between their service as well as this special they're doing where many flights are only 69 bucks, even nonstops, is amazing.. cheaper than greyhound and amtrak.. and 2 free checked bags? dang
12-21-2009, 02:04 AM
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