All Things Net Neutrality

[Dirtbag59]

So now there's a second phone call that's gone viral.

If You Thought You Were Mad At Comcast Before, Listen To This Phone Call

All is fine until a week or two later when Davis receives a bill that includes $99.99 for “Failed Self Install,” another $32 for “Failed Video [Self Install Kit], and $49.95 for “Wireless Network SET Up.” That’s $181.94 in total:

“Every time we send out a technician there’s a $50 charge for that,” she explains.

“Well, I have a call recorded where the agent tells me in no uncertain terms that there will be no charge,” counters Davis. “You can not bill me for something that I did not authorize. You can not tell me that it’s free, then bill me anyway and then tell me that you can not un-bill me or credit me for the bill.”

“I apologize for that, but there’s no way that I can credit the account,” says the rep, desperately trying to jump back on to her script. “We value you as a customer, that’s why I am trying to check what I can give you.”