F...My Cable Company!

[mheisig]

Originally Posted by joecrisp

That leaves you with basically two kinds of support reps: inexperienced, naive and sensitive (like I was); or jaded, cynical and desensitized. None of those qualities are really what you want in customer support representative.

I was jaded, cynical and desensitzed BEFORE I went into customer support.

I lasted all of about a year - had some good times with callers though. One woman asked me what in the world the red button (the mouse) in the middle of her IBM keyboard was and if it was safe to touch it. I warned her in a very serious, stern manner that the button was only to be pressed in extreme data management emergencies, as it was the self-destruct for her laptop.

To this day I'm not sure she ever caught on - she just used the trackpad instead