Extended warranties

[gibbsisgod]

Originally Posted by BDBohnzie

While it sucks, pretty much what you'll need to do is continue to hound them. Call them back every few hours, and if need be, start asking for supervisors. Eventually someone is going to get to the bottom of your problem and get you taken care of.

I am going to do just that. Right now i have no choice. I was told at 4pm last night that the tech would call me in just a little while, probably hasn't come back to the office to recieve his messages just yet. She practically guarenteed he would call before 8pm. I waited until around 8:30 and called them and went off ( in a very professional way). The one thing I have done is write down info every time I speak to them. I have 8 pages filled up in my little notebook already. After I went over everything again last night with the rep, she said she was elevating my claim to supervisiors status, whatever that means.