F... Comcast

[DynamiteRave]

Well Comcast called and said it was a "coding error" and they fixed it from their offices, so the guy isn't coming out tomorrow.

A coding error? This was an OLD error too, On Demand service hasn't worked for at least 4 months now. Just been too busy to take care of it. How the hell does a coding error happen?

I'm glad it's fixed, but geez. And I was in touch with customer service and they troubleshooted this TWICE. It wasn't until the 3rd time I talked to them they said they had to send someone out. So you're saying the two times I talked to customer service previously, they didn't check to make sure the codes were legit?

[mredskins]

Originally Posted by DynamiteRave

Well Comcast called and said it was a "coding error" and they fixed it from their offices, so the guy isn't coming out tomorrow.

A coding error? This was an OLD error too, On Demand service hasn't worked for at least 4 months now. Just been too busy to take care of it. How the hell does a coding error happen?

I'm glad it's fixed, but geez. And I was in touch with customer service and they troubleshooted this TWICE. It wasn't until the 3rd time I talked to them they said they had to send someone out. So you're saying the two times I talked to customer service previously, they didn't check to make sure the codes were legit?

My favorite with them was when CS would say well On Demand is a free service so we don't need to rush to fis it. I would say really so if I cancel Comcast I will still receive On Demand right? The answer was always crickets.

I use to spend a good 4 hours a month on the phone with them; don't miss those days!