The "Damn! I'm good!" thread.

[Schneed10]

My job involves financial, strategic, and business analysis so it's my job to find/evaluate opportunities and give the executives what they need to make a decision that makes more money. That stuff is a regular day at the office for me, but I identified one tiny one that felt like so much more. This insurer who shall remain nameless was underpaying us for a certain service. I noticed and worked through the channels to call them on it. They responded, I got on the phone with their guy and he was a serious asshole. He insisted the glitch was on our end, that we weren't coding claims properly, and yelled at me that I don't even know our own billing practices. Well I spent the better part of a Saturday morning compiling data proving that we were billing them for it.

They wound up paying us what they owed, about 80,000 bucks in all. A pittance for our business, it's an amount we'd barely even worry about. But that conference call felt REAL good, taking that same asshole through all the ways I was right, and all the ways he was wrong.