F... Dish Network

[drew54]

As a new member to Direct TV, I have been happy with the programing, and unhappy with the tech support.

I have the HD DVR and one day I came home to a green screen. I called DTV and they were not helpful. Finally I talked the lady into sending out a technician. I began troubleshooting myself and turns out it was just my HDMI and Componet connections that were a green screen. I called them back to let them know the normal AV was working, and the lady wanted to cancel my technician request as it was working. After arguing that 480i is not the same as 720p/1080i she left my ticket open.

So Friday rolls around and I took time off work for the tech to show up. He never shows. I called in and talked to a helpful person and got $100 credit. While I was waiting on the tech I googled my answer and it turns out that my TV was the issue.

Either way, DTV programing should be far superior once these new HD channels are added, and just be aware of their support. It is really hit or miss if you are going to get someone in the US or in India.

[Dlyne8r]

Originally Posted by drew54

As a new member to Direct TV, I have been happy with the programing, and unhappy with the tech support.

I have the HD DVR and one day I came home to a green screen. I called DTV and they were not helpful. Finally I talked the lady into sending out a technician. I began troubleshooting myself and turns out it was just my HDMI and Componet connections that were a green screen. I called them back to let them know the normal AV was working, and the lady wanted to cancel my technician request as it was working. After arguing that 480i is not the same as 720p/1080i she left my ticket open.

So Friday rolls around and I took time off work for the tech to show up. He never shows. I called in and talked to a helpful person and got $100 credit. While I was waiting on the tech I googled my answer and it turns out that my TV was the issue.

Either way, DTV programing should be far superior once these new HD channels are added, and just be aware of their support. It is really hit or miss if you are going to get someone in the US or in India.

Unfortunately, a lot of of their "field" tech's, the guys that actually perform the installation, are "contract" workers, and not actual DirecTV employees. If in question, just look at their truck. It will say something to the effect of: XYZ Company contracted by DirecTV. However, the one that installed my oval HD dish, as a FREE upgrade, was very cordial and went out of his way to get the job done. Here in Georgia, the pine tree rules and they are freakin' everywhere! So, that creates problems trying to connect with a geosynchronous (sp?) orbiting satellite. It's amazing what you learn when you watch way too much TV!

[jbcjr14]

DirecTV is the ONLY ticket for NFL fans! I have had the NFL ticket since inception of the program some 9-10 years ago. Now with the HD and the Superfan there is nothing better! Go with DirecTV as they are the premier dish provider that can deliver your NFL fix!

[BleedBurgundy]

Ok, I ordered the DirecTV. I hope it's all you guys say it is... I got 2 HD receivers, Sunday Ticket, the premium ticket package etc. They're running a promo right now where if you buy the Sunday Ticket, you get the rest of your programming free for those 4 months. So basically, you're getting the ticket for free, right? Also, I got a $100 online rebate and $50 gift card, along with free installation. I guess that's good... I'm really leery after dealing with Dish Network.

[MTK]

Originally Posted by BleedBurgundy

Ok, I ordered the DirecTV. I hope it's all you guys say it is... I got 2 HD receivers, Sunday Ticket, the premium ticket package etc. They're running a promo right now where if you buy the Sunday Ticket, you get the rest of your programming free for those 4 months. So basically, you're getting the ticket for free, right? Also, I got a $100 online rebate and $50 gift card, along with free installation. I guess that's good... I'm really leery after dealing with Dish Network.

Sounds like a nice deal. Good luck!

[Redskins8588]

I have had both in the past, currently I have Dish Network. Where I live, BFE, I was able to bundle my phone, internet and tv all in one with DishNetwork. I get unlimited long distance and the works on my phone which is good for me and my wife as she is from Erie, PA. and can talk to her mom when ever she wants. That is really the only reason that I left DirecTV.

But not to worry I still get my skins games, I go to my cousins house and watch on his sunday ticket.

Bleed Burgundy, everyone is right about DirecTV. It is as good as they say. Also, after your contract is up with them call them and make as if you are going to leave their service for DishNETWORK and they will give you free programming for like 3 or 4 months to get you to stay. That is what my cousin did when I switched over. They gave him HBO, SHOWTIME, and all the other movie channels for free for like 4 months just to keep him, when in all actuallity he had no intentions of leaving to begin with...

[BleedBurgundy]

Update: When I signed up online, my installation date wasn't until 9/18

I called customer service this morning and rescheduled for tomorrow at 1 pm. I'll have it for the game on Sunday. I can't wait for the game.

[EARTHQUAKE2689]

You will love it BB.

[BDBohnzie]

Good deal BB. Have fun!

[Dlyne8r]

Congrats BB, you are going to watch the 'Skins in a way you've never known before! Have fun.

[BleedBurgundy]

Thought I'd post a quick update. Sunday Ticket is amazing. I wasn't sure if I'd get all of the games in HD without buying the Superfan pack but so far I am. The service is good but what's with NFL Network not being in HD on DirecTV? Anyone know if that's one of the HD channels they're adding soon? I don't really like the Program Guide feature near as much as the one on Dish Network. The interface is kind of clunky and there's no option to create custom channel lists... (there was on Dish.) Overall though I'm very happy.

Also I just bought a 52" Aquos LCD which I'm putting on the wall tonight. So I feel like I'm getting a pretty good setup to watch the games.

[Dlyne8r]

Originally Posted by BleedBurgundy

Thought I'd post a quick update. Sunday Ticket is amazing. I wasn't sure if I'd get all of the games in HD without buying the Superfan pack but so far I am. The service is good but what's with NFL Network not being in HD on DirecTV? Anyone know if that's one of the HD channels they're adding soon? I don't really like the Program Guide feature near as much as the one on Dish Network. The interface is kind of clunky and there's no option to create custom channel lists... (there was on Dish.) Overall though I'm very happy.

Also I just bought a 52" Aquos LCD which I'm putting on the wall tonight. So I feel like I'm getting a pretty good setup to watch the games.

BB, if you don't mind me asking, did you have to pay extra for the "Superfan Pak?"

[BleedBurgundy]

Originally Posted by Dlyne8r

BB, if you don't mind me asking, did you have to pay extra for the "Superfan Pak?"

I didn't get Superfan which is why I was surprised to see the games in HD. I think you do pay extra if you want that. You can see in a previous post how I got the package as part of that deal they're offering right now. Not to be dumb but are you scrolling down past the sd feeds to the second section with the HD feeds? I don't know why I would get it and not you... Let me know.

[Dlyne8r]

Originally Posted by BleedBurgundy

I didn't get Superfan which is why I was surprised to see the games in HD. I think you do pay extra if you want that. You can see in a previous post how I got the package as part of that deal they're offering right now. Not to be dumb but are you scrolling down past the sd feeds to the second section with the HD feeds? I don't know why I would get it and not you... Let me know.

I didn't subscribe to the SuperFan package either, but weekend before last I noticed I had the channel that displays multiple games on one screen. I thought that was an "extra" and wondered why I was receiving that channel as I didn't originally order that. When you mention "sd feeds," what is that specifically? If I scroll past the normal NFL Ticket channels (700's), do I have other options that relate to HD broadcasts or something? I'll look back at your previous posts to hopefully understand better, but like you, I recently recv'd upgrades from DirecTV that included among other things, the HD DVR. Yet, I only rec'v certain channels that are in HD (although I see where that will be expanded sometime soon).

[BleedBurgundy]

Originally Posted by Dlyne8r

I didn't subscribe to the SuperFan package either, but weekend before last I noticed I had the channel that displays multiple games on one screen. I thought that was an "extra" and wondered why I was receiving that channel as I didn't originally order that. When you mention "sd feeds," what is that specifically? If I scroll past the normal NFL Ticket channels (700's), do I have other options that relate to HD broadcasts or something? I'll look back at your previous posts to hopefully understand better, but like you, I recently recv'd upgrades from DirecTV that included among other things, the HD DVR. Yet, I only rec'v certain channels that are in HD (although I see where that will be expanded sometime soon).

No, it's still in the 700's. SD means standard definition. Basically, they list all of the games first in SD and then further down they'll list the same game again. The second listing for that game is the hd feed.