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12-08-2006, 03:26 PM
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#1 |
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MVP
Join Date: Feb 2004
Location: Seattle
Age: 45
Posts: 10,069
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F...Retention Representatives
You know, those "special" people who will try to do and say anything to retain you as a customer even when you tell them clearly and concisely that you want to cancel and there's nothing they can do to retain you as a customer. Even worse, they'll put you on hold in the hopes that you'll hangup. 10 min on hold just to cancel my service....WTF?
No, I don't want two months free service. No, don't connect me with your support group. No, don't send a technician over. Just cancel my service bitch!
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"The Redskins have always suffered from chronic organizational deformities under Snyder." -Jenkins |
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12-08-2006, 03:43 PM
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#2 |
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Playmaker
Join Date: Jan 2006
Location: Roanoke, VA
Posts: 3,508
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Re: F...Retention Representatives
Repeat over and over: "cancel my service, cancel my service....". If they say anything other than "okay your service is cancelled" then interrupt them with more "cancel my service" chants. The key is to be obnoxious.
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"I hope I'm getting better. I hope you haven't seen my best." - Jim Zorn |
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12-08-2006, 03:50 PM
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#3 |
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MVP
Join Date: Oct 2005
Location: lancaster,pa
Age: 63
Posts: 10,672
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Re: F...Retention Representatives
if im not happy, and money isnt the issue, there isnt anything anyone can say to make me reconsider. and thank god im not on 724skinsfans list
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"It's better to be quiet and thought a fool than to open ones mouth and remove all doubt." courtesy of 53fan |
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12-08-2006, 04:20 PM
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#4 | |
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\m/
 
Join Date: Feb 2004
Location: NY
Age: 52
Posts: 99,518
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Re: F...Retention Representatives
Quote:
You almost have to be rude to get your point across. |
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12-08-2006, 04:26 PM
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#5 |
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Playmaker
Join Date: Oct 2004
Location: 129 W 81st street
Age: 45
Posts: 3,503
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Re: F...Retention Representatives
I called AOL about 3 months ago to cancel my service and they transfered me to two different "supervisors" to help me with my problem. When I finally got rude with them and told them to just "cancel my fucking service" I found out that I had been paying $24.95 a month for the previous 3 months when they had dropped the price of the service to $9.95. The thing was they never bothered to tell me they changed prices and if I had not called to cancel I would have been still paying the higher fee. F-em!
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12-08-2006, 04:30 PM
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#6 |
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MVP
Join Date: Oct 2005
Location: lancaster,pa
Age: 63
Posts: 10,672
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Re: F...Retention Representatives
hey giggity. whats new?
__________________
"It's better to be quiet and thought a fool than to open ones mouth and remove all doubt." courtesy of 53fan |
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12-08-2006, 04:32 PM
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#7 |
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Playmaker
Join Date: Oct 2004
Location: 129 W 81st street
Age: 45
Posts: 3,503
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Re: F...Retention Representatives
Hey DMEK! The new guy that was supposed to take my place so I could go to day shift just quit today. F- him
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12-08-2006, 04:35 PM
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#8 | |
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Uncle Phil
Join Date: Feb 2004
Posts: 45,256
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Re: F...Retention Representatives
Quote:
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You're So Vain...You Probably Think This Sig Is About You |
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12-08-2006, 04:51 PM
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#9 | |
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Playmaker
Join Date: Oct 2004
Location: 129 W 81st street
Age: 45
Posts: 3,503
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Re: F...Retention Representatives
Quote:
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12-08-2006, 07:00 PM
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#10 |
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MVP
Join Date: Oct 2005
Location: lancaster,pa
Age: 63
Posts: 10,672
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Re: F...Retention Representatives
that really sucks. but keep playing your guts out, and being super smart, and something good is bound to happen
__________________
"It's better to be quiet and thought a fool than to open ones mouth and remove all doubt." courtesy of 53fan |
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