What REALLY grinds your gears?

[12thMan]

I bank with Citibank and my cell is with AT&T. Generally speaking the customer service is good. But God..and this may sound a little racist or whatever, but I hate getting transferred to the call centers in India. It's like they don't what the **** is going on..and you can tell they're reading a script the entire time. For instance, if you interrupt them it totally throws them off and they have to get back on track. It's like a huge waste of ****ing time.

But the part that really pisses me off is if you're going through the automated system, they will ask you if you want to speak to an agent press 0..but then they make you jump through three more hoops as if you're not really, really sure you want a live person. I'm usually so pissed when I get to someone I have to take a deep breath.

So what really grinds my gears? Shitty ****ing customer service that ain't customer service at all.

[mredskins]

Originally Posted by 12thMan

I bank with Citibank and my cell is with AT&T. Generally speaking the customer service is good. But God..and this may sound a little racist or whatever, but I hate getting transferred to the call centers in India. It's like they don't what the **** is going on..and you can tell they're reading a script the entire time. For instance, if you interrupt them it totally throws them off and they have to get back on track. It's like a huge waste of ****ing time.

But the part that really pisses me off is if you're going through the automated system, they will ask you if you want to speak to an agent press 0..but then they make you jump through three more hoops as if you're not really, really sure you want a live person. I'm usually so pissed when I get to someone I have to take a deep breath.

So what really grinds my gears? Shitty ****ing customer service that ain't customer service at all.

Do yourself a favor and never call Comcast, your head will explode.

[firstdown]

Originally Posted by 12thMan

I bank with Citibank and my cell is with AT&T. Generally speaking the customer service is good. But God..and this may sound a little racist or whatever, but I hate getting transferred to the call centers in India. It's like they don't what the **** is going on..and you can tell they're reading a script the entire time. For instance, if you interrupt them it totally throws them off and they have to get back on track. It's like a huge waste of ****ing time.

But the part that really pisses me off is if you're going through the automated system, they will ask you if you want to speak to an agent press 0..but then they make you jump through three more hoops as if you're not really, really sure you want a live person. I'm usually so pissed when I get to someone I have to take a deep breath.

So what really grinds my gears? Shitty ****ing customer service that ain't customer service at all.

I have like 5 checking accounts and 3 saving and I have all of them with the two local Banks and I actually talk to local people if I need to call. If I need something the local branch mgr actually can do something without calling home office. If you have a local bank or if you can join a credit union I would do that and you will never go back to a large bank. The only down fall is if you use ATM's alot your limited with a smaller bank.